Privacy Policy

1. Introduction

Trova ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our product intelligence platform.

2. Information We Collect

We collect information you provide directly to us:

• Account Information: Name, email address, and password when you create an account.
• Workspace Data: Product context, customer signals, interview transcripts, and other content you upload or input.
• Integration Data: Data synced from connected services (Intercom, Zendesk, Linear, Jira) based on your authorization.
• Usage Data: How you interact with Trova, including features used and actions taken.
• Payment Information: Billing details processed securely through our payment provider.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process your transactions and send related information
• Generate AI-powered insights, synthesis, and recommendations
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Detect, prevent, and address technical issues and security threats

4. AI Processing

Trova uses artificial intelligence to analyze your product signals and generate insights. Your data is processed by AI models to identify patterns, themes, and opportunities. We do not use your workspace data to train AI models. Your content remains yours and is processed only to provide you with our services.

5. Data Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that perform services on our behalf (hosting, analytics, payment processing).
• Connected Services: When you authorize integrations, data flows according to those permissions.
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your data at any time. We may retain certain information as required by law or for legitimate business purposes.

8. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing
• Data portability
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at support@withtrova.com.

9. Cookies

We use essential cookies to maintain your session and preferences. We do not use advertising or tracking cookies. You can control cookies through your browser settings.

10. Children's Privacy

Trova is not intended for children under 16. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: support@withtrova.com